Consumer Protection Law & Practice

This unique book provides a concise commentary and comprehensive coverage of the statutes governing Consumer Protection Laws in India, including Acts, Rules, Regulations, Circulars, and Notifications. It also features the Guidelines for Prevention and Regulation of Greenwashing or Misleading Environmental Claims, 2024, alongside a detailed tabular comparison between the Consumer Protection Act, 2019, and the Consumer Protection Act, 1986. This comparison highlights the transitional changes in the legislative framework.

It is helpful for professionals, scholars, and anyone interested in the complexities of consumer protection laws in India.

The Present Publication is the 2025 Edition, amended up to 15th October 2024. This book is authored/edited by Taxmann’s Editorial Board, with the following noteworthy features:

[Compact Comprehensive Commentary] on the Consumer Protection Act, in 280+ Pages
[Compilation of Amended & Updated text of the Consumer Protection Laws] which includes:
Consumer Protection Act, 2019
20+ Rules & Regulations framed under the Consumer Protection Act 2019
Circulars & Notifications, and Press Releases
Tribunal Reforms Act, 2021
[Tabular Presentation] of the following:
Tables showing sections of the Consumer Protection Act, 2019 & corresponding provisions of the Consumer Protection Act, 1986
Tables showing sections of the Consumer Protection Act, 1986 & corresponding provisions of the Consumer Protection Act, 2019
Tables showing the date of enforcement of sections of the Consumer Protection Act, 2019
The coverage of this book includes:

Guide to Consumer Protection Act, 2019
Background of Consumer Protection Act, 2019
What is a Consumer Dispute
Deficiency in Service
Unfair Contracts and Restrictive and Unfair Trade Practices
Product Liability
Constitution of Consumer Disputes Redressal Commission
Procedural Aspects of Consumer Disputes Redressal Commission
Mediation
Central Consumer Protection Authority
Offences and Penalties
Consumer Protection Councils
Regulation of E-Commerce
Direct Selling and Multi-Level Marketing
Other Provisions of the Consumer Protection Act
Consumer Protection Act, 2019
20+ Rules & Regulation Framed under the Consumer Protection Act 2019
Consumer Protection (Central Consumer Protection Council) Rules, 2020
Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020
Consumer Protection (General) Rules, 2020
Consumer Protection (Mediation) Rules, 2020
Consumer Protection (Salary, Allowances, and Conditions of Service of President and Members of the State Commission and District Commission) Model Rules, 2020
Consumer Protection (Qualification for Appointment, Method of Recruitment, Procedure of Appointment, Term of Office, Resignation, and Removal of the President and Members of the State Commission and District Commission) Rules, 2020
Consumer Protection (E-Commerce) Rules, 2020
Consumer Protection (Consumer Commission Procedure) Regulations, 2020
Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulations, 2020
Consumer Protection (Mediation) Regulations, 2020
Central Consumer Protection Authority (Allocation and Transaction of Business) Regulations, 2020
Central Consumer Protection Authority (Annual Report) Rules, 2021
Central Consumer Protection Authority (Procedure for Engagement of Experts and Professionals) Regulations, 2021
Consumer Protection (Search and Seizure and Compounding of Offences by the Central Authority and Crediting of Penalty) Rules, 2021
Central Consumer Protection Authority (Form of Annual Statement of Accounts and Records) Rules, 2021
Consumer Protection (Direct Selling) Rules, 2021
Consumer Protection (Jurisdiction of the District Commission, the State Commission, and the National Commission) Rules, 2021
Central Consumer Protection Authority (Submission of Inquiry or Investigation by the Investigation Wing) Regulations, 2021
National Consumer Disputes Redressal Commission (Group’ C’ Posts) Recruitment Rules, 2022
Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022
National Consumer Disputes Redressal Commission (Registrar) Recruitment Rules, 2023
National Consumer Disputes Redressal Commission (Other Terms and Conditions of Service of Officers and Employees) Rules, 2023
Guidelines for Prevention and Regulation of Dark Patterns, 2023
Central Consumer Protection Authority (Recruitment, Salary, Allowances, and Other Terms and Conditions of Service of Officers and Other Employees of Central Authority) Rules, 2024
Circulars and Notifications
Notification issued under the Consumer Protection Act 2019
Press Releases
Circulars
Tribunal Reforms Act, 2021